Responsibilities • Manage the signoff and publication process for Business Requirements and Design Specifications for CRMS releases. • Organize and execute user acceptance testing for the CRMS. • Manage CRMS enhancement/production fix request queue and work with staff to ensure timely implementation of CRMS enhancements/production fixes. • Conduct CRMS Development Steering Council Meetings. • Maintain current policies, procedures, and training materials specific to the CRMS process. • Collaborate with the Law Department regarding CRMS-related communications and training for Members. • Collaborate with the Product Performance Department and the Law Department to ensure that a rigorous Quality Assurance process exists for Mortgage Electronic Registration Systems, Inc. (“MERS”) Signing Officer activity. • Manage the reporting needs/requirements of the CRMS for internal stakeholders. • Develop and maintain weekly and monthly management reports.

• Collaborate with the Product Performance Department and the Law Department to ensure that a rigorous Quality Assurance process exists for Mortgage Electronic Registration Systems, Inc. (“MERS”) Signing Officer activity. • Manage the reporting needs/requirements of the CRMS for internal stakeholders. • Develop and maintain weekly and monthly management reports.